CASE STUDIES | MEDCO HEALTH SOLUTIONS


"We needed to appoint a facilities management company with a difference, who would understand us and work in our best interests and trust to run the site services with professionalism and industry knowledge."


Challenges
Medco Health Solutions Ltd is an experienced national provider of high quality specialist care to patients in their own home. As a business, they operate to extremely high standards and are a leader in their industry. Medco operate from an impressive Head Office and warehouse facility in Northampton with Depots in Bristol, Greenford and Yorkshire.

Medco had contracted out their FM services for many years. However, they struggled to find a service partner who fully understood the needs of their business and could offer an all encompassing service from service delivery to cost management.

It was critical to Medco, therefore, that they appointed an FM service partner who was professional and competent enough to deliver a wide range of services in accordance to their high standards, but small enough to understand the true value of the partnership and work in their best interests at all times.

Key Objectives
A single supplier with the resources to manage the entire Medco portfolio
A single point of contact who could take ownership and effect change
Guarantee a swift response to reactive maintenance issues
Deliver on budget and identify cost down opportunities
To ensure that the building offered a safe, well maintained environment for staff
A dedicated management team
Swift, professional response
A professional image; from management to site
Cost effective and value driven without compromising on service
Strong support functions

Results
XPS created a bespoke FM package to suit the exact needs of Medco Health Solutions. XPS worked in partnership to identify the essential services and are working together to incorporate added value services that enhance the site operation and environment. XPS maintain the company's buildings and depots. The responsibilities include the provision of full Facilities Management services including planned preventative maintenance, reactive services and project work.

XPS have provided Medco Health Solutions with a dedicated Account Manager who takes ownership for every element of the service delivery and as a team, XPS have built up a strong understanding of the operational needs and service expectations of Medco.

XPS have used a proven combination of their own employees, their extensive, local supply chain and national preferred suppliers. All services are monitored and measured using simple, effective KPI's to ensure every element of the service is on target, on time and on budget!

So Why Choose XPS?
"We needed to appoint a facilities management company with a difference, a company who would understand us and work in our best interests at all times but a company we could trust to run the site services with professionalism and industry knowledge. We wanted to work with a more local company but one with strong standards and capabilities and one which had a good reputation. XPS has extensive experience in the industry and they're the ideal company to help us manage our facilities and maintain our properties to a high standard."
Maria Squair, Medco Health Solutions Ltd


OTHER CASE STUDIES



BI WORLDWIDE
XPS created a bespoke Facilities Management and property maintenance package to suit the exact needs of BI WORLDWIDE.

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The Bedford Estates
They wanted a partner who could deliver services for planned projects and refurbishments.

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The Regus Group
XPS provide reactive maintenance services to several Regus centres in the Milton Keynes area.

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WE'D LIKE TO HELP YOU TOO


XPS - Facilities Management


We understand that you have an obligation and a desire to provide a safe, compliant & comfortable environment for your employees; we'll deliver this so you can concentrate on running your business. Get in touch today to discuss your property maintenance.

CALL 0844 576 3427
INFO@XPS.UK.COM


Any Questions?

Contact us now to discuss your building maintenance problems or if you have any other queries about XPS.

Call us on: 01908 465
or Email: info@xps.uk.com

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